Call centre or contact centre is an organisation that out sources services to other companies and takes care of the flow of mails, calls and inquiries for the parent company. Being a service centre, it has to answer the enquiries related to the contracted company, mainly via phone calls. It is therefore very important for the customer care agents to be fluent in telephone conversations. It is important to be fluent in the language of communication as well as have clear pronunciation and punctuations, so that they can communicate clearly to the customers. More importantly, they should posses a pleasing voice and always have a welcoming tone. Mentioned below are few tips on improving you communication skills over a telephone.
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